-
You have lots of 'Out Of Stock' items. Why is that? -
That's a great question! Punk Rave Australia offers both Australian based items (which are always in stock) and China based items for drop-shipping direct to you. The 'Out Of Stock' items are always China based drop-ship items because Punk Rave manufacturers their range based on three criteria:
- the current season (ie: summer or spring or winter or autumn);
- their new Season Collection (takes priority over all other requests);
- and general consumer demand;
If the item is extremely popular (like some of our coats and jackets), Punk Rave will always mass produce these items as they are constantly in demand. If the item isn't as popular, Punk Rave considers consumer demand before mass producing the item.
- Where Do I Find Your Size Charts?
-
All our sizecharts can be viewed on each individual product page. We have included the respective sizechart image within the "Additional Images" section - the little thumbnails showing more images.
We also have a dedicated SizeChart page located in the footer section of our site or you can view it (here)
- I love your products but my size isn't offered!
-
We're sorry to hear that. Fortunately all is not lost. Just email us your measurements (please use a cloth based tape measure) and we'll confirm with Punk Rave if your size is available.
If it is, great! We'll get it in for you as soon as humanly possible. If your size isn't readily available, we'll ask Punk Rave when the item will be next produced.
- What payment cards do you accept?
-
We accept all major credit cards through PayPal and account payment through PayPal. We also offer ZipPay, LayBuy, Humm & Pay It Later (Buy Now, Pay Later) for Australian customers; and PayPal Credit for US Customers. If you prefer to make payment via Internet banking or over the counter at your preferred banking institute, we offer Bank Transfer as well.
- Can I pay with a different currency?
-
Yes you can. Our prices are Australian dollars for Australian customers and US dollars for the rest of the world. International customers may pay using your own currency but PayPal will convert the total amount payable to US Dollars during their payment confirmation stage.
- I live overseas. Do you ship Internationally?
-
Yes, we do. We ship to most countries around the world.
- Can I cancel my order?
-
We cannot cancel any order that has already been dispatched to our Australian based warehouse. This usually takes place within 30 minutes of receiving your order online.
If the item is to be Shipped from China, you may request cancellation of your order by contacting us via our contact us page. Please include your full name and invoice number (found in order history) when submitting an order cancellation request.
Requests for cancellation of order for items Shipped from China must be received within 2 hours of order payment. Any request received after this time cannot be cancelled. Please kindly understand.
- Do you offer tracking facilities for orders?
-
Yes, we do. For domestic deliveries, track and track is automatically included in the shipping costs.
For International deliveries, tracking services is available on selected delivery services. Please read our Shipping Information page to gain a better understanding of what services are available for your country.
- It's been three days and I haven't received my order yet! Where is it?
-
We know it can be frustrating sometimes but please allow 3 - 7 days delivery time for Australian orders outside major metropolitan areas using Australia Post. Remote areas may take slightly longer.
For International Deliveries please allow up to 20 business days before contacting us. You can reasonably expect your order within 7 - 10 days if you reside within a major city. If you reside outside a major city, delivery may take slightly longer.
- I ordered the wrong size! Can I exchange for a bigger size?
-
Yes, you may. Punk Rave Australia offers a 100% Happiness Promise. Please use the Return Form available within your 'My Account' page. Alternatively, you can gain direct access to the return form by using the link in our website footer.
Please read our Terms and Conditions as it outlines our Returns Policy in detail.
