100% Happiness Promise
14 Days Return Policy
Free AUS Shipping
Orders Over A$90 (see terms)
Same Day Dispatch
Order Before 2pm
The Size Chart for this item is the Last image.
Ladies The Queen's Gift Gorgeous Off-The-Shoulder Long Sleeve White Shawl is made from lightweight white chiffon with a contrasting pleated lace fabric. High stand-up round collar with pleats and removable high-grade metal noble beauty brooch with heart-shaped pendant. Layered ruffles upper chest, and off-the-shoulder cut-away design. Long draped folds sleeves with delicate white lace, hand-woven ribbon and gorgeous rosette button on cuffs. Rose-shaped buttons on neck and sleeves can be unbuttoned. Plus-sizing available. Sizes: F.XS - F.4XL. Colors: White or Black.
| Item Details | |
| TYPE | SHAWL |
| COLOUR | WHITE |
| PIECES | 2 (detachable brooch) |
| FABRIC | 100% POLYESTER. FABRIC 2: 100% POLYAMIDE. |
All domestic orders over A$90 receive Free Shipping. We use Australia Post for domestic deliveries. Tracking, Insurance and Signature On Delivery are included in shipping price. This is for your protection should your order go missing, is damaged or stolen during transit. For areas just outside major metropolitan areas, please allow a further 1-2 business days. For rural and remote areas, please allow an extra 2-3 business days to reach your door.
We offer Standard Australia Post Shipping or Express Australia Post Shipping.
Australia Post have advised that there is on-going delivery delays due to increased delivery volumes during COVID-19 and snap border closures. If you elect to use Express Shipping, you may not receive your express satchel within the estimated Australia Post Express delivery timeline. For more information on Express Delivery times, please read Australia Post Express Post Schedule & Reported Delays
We use Australia Post International Shipping as its the cheapest carrier service with enhanced services (tracking, insurance, etc). Shipping charge is dependent on your Destination Country, weight of satchel, size of satchel. All customs duties, fees, taxes and tariffs are the customer's responsibility.
Due to the increasing International shipping costs, we had no choice but to increase our Flat Rate Shipping charge.
All orders shipped from Punk Rave China are dispatched using DHL International or EMS (Express Mail Service). DHL International services all major metro residential areas. EMS services both major metro residential areas and remote/rural residential areas. We process all drop-ship orders the same day we receive them. Delivery timelines will vary from day-to-day because of the current COVID-19 situation. Assigning orders to out-bound flights, or actual shipping delays occur due to snap flight closures, increased shipping volume, and/or limited out-bound commercial flights.
DHL International usually takes about 5 - 9 business days to deliver to your front door. EMS takes about 12 - 15 business days to your front door or nearest Post Office outlet. Some International deliveries may take up to 20 business days to reach you. This is normal given the current world COVID-19 crisis and limited out-bound flight availabilities.
Please note: DHL International have increased their International shipping price since COVID-19
pandemic was in full effect. More times than not, this makes using their service too expensive. If the shipping charge is more expensive than the actual purchase
price of the item(s), we will use EMS even if you live in a major metro area.
Due to the increasing International shipping costs, we had no choice but to increase our Flat Rate Shipping charge.
Footwear orders shipped direct from manufacturers in China are shipped using ePost or ePacket mail services. Estimated delivery times are usually 10 - 15 business days once the order has been dispatched from the manufacturer's warehouse. The processing time varies from manufacturer to manufacturer. Some manufacturers process all orders in 2 days. Some manufacturers process orders 4 - 5 days. This processing time is in additional to shipping times.
Punk Rave - 14 Day 100% Happiness Promise Guarantee
Punk Rave Australia offers a 14-Day 100% Happiness Promise Return Guarantee on Punk Rave brand items only. If, during the first 14 days receipt of your order, you are not 100% happy with your Punk Rave brand item purchase, you may return the item back to us and receive an instore credit. There's no restocking fee. Shipping costs are non-refundable.
International customers are responsible for return shipping costs. All customs duties, taxes, charges, fees and/or tariffs are the sole responsibility of the customer. Punk Rave Australia does not pay customs duties, fees, taxes, charges and/or tariffs on any return package. Before you lodge a return request, please read our Terms & Conditions as this outlines our Return Policy in detail.
We do not accept:
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - Sale Items
Domestic Customers
We accept:
Please Note: If the new preferred size option is out-of-stock, then we are unable to accept the size exchange request, and the size exchange request will be cancelled and closed.
We do not accept:
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
International Customers
We accept:
Please Note: If the new preferred size option is out-of-stock, then we are unable to accept the size exchange request, and the size exchange request will be cancelled and closed.
We do not accept:
Punk Rave - Clearance Items
All Clearance Sales Are Final.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - Ships From China (Adult Sizing)
We accept:
Please Note: If the new preferred size option is out-of-stock, then we are unable to approve the size exchange request, and the size exchange request will be cancelled and closed.
We do not accept:
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - Ships From China (Kids Wear)
We accept:
Please Note: If the new preferred size option is out-of-stock, then we are unable to approve the size exchange request, and the size exchange request will be cancelled and closed.
We do not accept:
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Footwear - Sale Items
All Footwear Sales Are Final.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Footwear - Clearance Items
All Clearance Footwear Sales Are Final.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave Size Charts
Please read our Size Chart Changes for important information about how our size charts work. Easy access link is in the footer under Size Chart. Punk Rave brand items (where relevant) have new updated body size charts for ease of selecting your correct size. Punk Rave size charts are found under the large, main product image in the little thumbnails on the individual product page. Our size charts are always the last thumbnail when scrolling or swiping left. Click the thumbnail and a full resolution size chart will display for ease of selecting your correct size. Size Charts display actual body size measurements in centimetres (CMs).
Footwear Size Charts
Each individual footwear has its own size chart. Please do not purchase footwear based on your previous buying history. We only display footwear sizing in centimetres (CMs) to help reduce incorrect size buying. If your foot is wide, or has a high arch, it is recommended that you purchase the next size up.
You have a lot of 'Out Of Stock' items. Why is that?That's a great question! Punk Rave Australia offers both Australian based items (which are always in stock) and China based items (stock fluctuates daily). The 'Out Of Stock' items are always China based items because Punk Rave mass-produces their range on (3) three criteria:
- the current season (ie: Summer/Spring or Winter/Autumn);
- new Season Collection release (takes priority over all other productions);
- general consumer demand for specific items;
If the item is hugely popular (like some of our gorgeous coats and jackets), Punk Rave will mass produce these items on a regular basis. If the item isn't as popular, Punk Rave waits for increased consumer demand before allocating mass-production time. Non-popular out-of-stock items are not considered: "discontinued". These items are merely 'out-of-stock pending increased consumer demand' requests before they are scheduled for mass production.
Where Do I Find Your Size Charts?Each product (where relevant) has its own sizechart for ease of body size checking. All sizecharts are located under the large main product image on the product page. Click through the little thumbnails and you'll find the sizechart last. Click on the sizechart and a larger version is displayed.
We also have important information about the global changes we made to our sizecharts. You can read about it (here)
I love your clothes but you don't have my size!We're sorry to hear that. Fortunately, all is not lost. Just email us your measurements (please use a cloth based tape measure) and we'll check with Punk Rave to see if they are expanding their size range. If they are: great! We'll get your preferred size in for you as soon as humanly possible. If your size is currently out-of-stock, we'll ask Punk Rave to confirm their next mass-production timeline for the item, and then let you know.
Please Note: Punk Rave is about to launch an all new dedicated Plus-Size Collection in 2021! Stay tuned.
What payment cards do you accept?We accept all major credit cards through PayPal secure checkout, as well as PayPal account. We also offer ZipPay, LayBuy, Humm & Pay It Later (Buy Now, Pay Later) for Australian customers; LayBuy for New Zealand & UK customers, and PayPal Credit for US Customers.
Can I pay with a different currency?Short answer: No.
Australia customers pay using Australian currency. All other customers pay using US currency
I live overseas. Do you ship Internationally?Yes, we do. We ship to most countries around the world.
Can I cancel my order?Domestic Orders
We process all orders within 30 minutes of payment so we can meet our 2pm Ship Out deadline. We cannot cancel any order that has already been sent to our warehouse.
International Drop-Ship Orders
If you purchased & paid for a China based item, you may submit a request to cancel order by contacting us via our contact us page. Please include your full name and invoice number (found in order history) when submitting your request. Cancellation requests for China based items must be received within 1 hour of order payment. Any order cancellation requests received after this time cannot be cancelled. Please kindly understand.
Do you offer tracking facilities for orders?Yes, we do. For domestic deliveries, we use Australia Post. They offer tracking, insurance, signature on delivery and SMS updates as standard.
For International deliveries, we use Australia Post, DHL Express, EMS (Express Mail Service) and eParcel Services. Please read our Shipping Information page to gain a better understanding of what services are available for your country.
It's been three days and I haven't received my order yet! Where is it?Domestic Orders
Please allow 3 - 7 business days for domestic orders. Some orders are delivered within 2 days. Some orders require 10 business days (WA) to reach your front door. Remote areas may take longer. Due to the ongoing COVID-19 situation and Australian snap border closures, delivery times may be extended in your area. Please check the Australian COVID-19 Government Website for latest updates.
All shipping times published on our website are estimates only, and should only be used as a guide given the current COVID-19 world situation. Please understand that Punk Rave Australia is not liable or responsible for any delivery delays as shipping logistics & delivery schedules are beyond our control.
International Orders
Please allow up to 20 business days before contacting us. You can reasonably expect your order within 10 - 12 business days if you reside within a major capital city. If you reside outside a major capital city, delivery may take slightly longer. Please also keep up-to-date on your Country's COVID-19 situation. Some countries have imposed in-bound and out-bound flights restrictions for domestic health and security reasons. Other countries have closed their airports completely to outside visitors. Please understand that estimated delivery times are a guide only, as actual shipping times may be longer due to your Country's COVID-19 health regulations and/or in-bound/out-bound flight restrictions.
Do You Offer Refunds?Punk Rave Australia offers 14-Day Happiness Promise Returns on Punk Rave brand items only. If, for any reason, you're not 100% happy with your Punk Rave brand item purchase, you may return your Punk Rave brand item to us for instore credit. There is no mandatory restocking fee when returning your Punk Rave brand item to us under our 14-Day 100% Happiness Promise.
Please Note: Shipping costs are non-refundable.
All 14-Day Happiness Promise Return Requests are approved when a return is lodged through our website within the first 14 days of receipt of order. Any return request submitted after 14 days will be automatically rejected and cancelled. To start the return process, please login to your My Account dashboard and navigate to: Submit A Return.
Before lodging a return request, please read our Terms and Conditions as it outlines our Return Policy in detail.
I Changed My Mind. Can I Return My Order?Punk Rave Australia offers 30-Day Change-Of-Mind Returns on Punk Rave brand items only. To start the return process,
please login to your My Account dashboard and navigate to: Submit A Return.
Please note: Footwear, Swimwear and Kids Wear cannot be returned under our 30-Day Change-Of-Mind Return policy. Before lodging a return request, please read our Terms and Conditions as it outlines our Return Policy in detail.
