Updated: 18th March, 2021

Introduction

Welcome to Punk Rave Australia located at https://shop.punkrave.com.au (the "Site") ABN: 73347495132. These Terms of Service and Conditions of Use ("Terms & Conditions") apply to use of the Site. Your use of the Site means that you agree to these Terms & Conditions and constitutes a binding agreement between you and Punk Rave Australia.

Do not use the Site if you do not agree to these Terms & Conditions in their entirety. References in these Terms & Conditions are exclusive to "Punk Rave Australia", "we," "us" or "our" means Punk Rave Australia. "Account holder", "user", "member", "the customer", "the client" means You.

We may at our sole discretion change, add, update or delete portions of these Terms & Conditions at any time. It is your responsibility to check these Terms & Conditions for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms & Conditions constitutes your acceptance of any changes.

Privacy Clause

Respecting and protecting the privacy of our users of https://shop.punkrave.com.au (the "Site") is of great importance to us at Punk Rave Australia. This notice describes our policies of information collection and our use practices with respect to the Site, and highlights choices you may have about the way we use and share such information. Please read and understand this policy so that you can understand how we use your personal information.

Please be aware that if you use the Site, register in any fashion in connection with the Site, or participate in a survey, contest, sweepstakes, or other promotion available on the Site, you are agreeing to both terms of our Terms & Conditions and Privacy Policy set forth elsewhere on the Site, each as in effect from time to time. Please also be aware we reserve the right at our discretion to make changes to this policy at any time, and all such changes shall be immediately applicable.

Our privacy policies and information collection and use practices in connection with the Site may vary from time to time. Please read our official Privacy Policy document located in our website Footer Section.

Merchandise

Please keep in mind that while Punk Rave Australia offers Punk Rave merchandise in varying sizes for sale on the Site as well as designer footwear drop-shipped from China, we cannot guarantee availability of any item at a particular time. We reserve the right to change our merchandise offerings and stock quantities at any time. We also reserve the right to change content, features and offerings, pricing and sales, and adjust accessibility of the Site at our discretion.

Minimum Return Standards

What constitutes as our minimum return standards are:

  1. The Punk Rave brand item or Punk Rave brand accessory is returned to us in the same condition in which you received it.
  2. The swing tags are still attached to the Punk Rave garment and/or Punk Rave accessory.
  3. The Punk Rave protective bag is in the same condition as when you received it.
  4. Footwear item is returned to us in the same condition in which you received it.
  5. Footwear branding packaging is returned to us in the same condition as when you received it.
  6. Footwear item is returned to the manufacturer in the same condition as you received it.
  7. Footwear branding packaging is returned to the manufacturer in the same condition as you received it.
  8. A copy of the original Punk Rave Australia invoice included in the return parcel.

What Happens When Return Items Do Not Meet Our Minimum Return Standards?

Should your return Punk Rave brand item not meet our Minimum Returns Standards, the following will occur:

  • If the Punk Rave brand item and/or Footwear has been worn, used or washed or presents with visible evidence of prior use and/or alterations and/or damage, and/or scuff marks we will immediately ship the item back to the customer at the customer's expense. We cannot process any returns if the item has prior use or visible damage.
  • If the original Punk Rave swing tags have been removed, cut off, torn off, destroyed and/or thrown away, we will deduct 20% from the Punk Rave item retail price - not the invoice price - as Return Repairs from your instore credit or refund. Please note the difference in Retail Price and Purchase Invoice Price.
  • If the original Punk Rave protective bag has been cut, torn, damaged, thrown away, or is missing, we will deduct 20% from the Punk Rave item retail price - not the invoice price - as Return Repairs from your instore credit or refund. Please note the difference in Retail Price and Purchase Invoice Price. All Punk Rave items are shipped to the customer with authentic original Punk Rave bags. These bags are important as they protect the item inside, and should always accompany the return item.
  • If you purchased a Punk Rave item that was on Sale, and you return that item to us without the Punk Rave swing tags still attached to the item and/or the Punk Rave protective bag is damaged, destroyed or missing, we will deduct 20% from the item's retail price - not the invoice price - as Return Repairs from your instore credit or refund. All Punk Rave brand items must have their original swing tags in place and the protective bag undamaged to receive a full instore item credit.
  • If the return Punk Rave brand item does not have a copy of the original Punk Rave Australia invoice that shows you purchased your Punk Rave brand item/s from us, we will check our records and if we are unable to find your information on our system, we will contact you to discuss where you purchased your Punk Rave brand item/s from. If you purchased your Punk Rave brand item/s from another retail source or outlet, we will ship the return Punk Rave brand item back to the customer at the customer's expense. We do not refund or provide instore credit if you purchased your Punk Rave brand item/s elsewhere.
  • If the footwear you purchased from us is returned without adequate protective wrapping, and the footwear become damaged during transit (as in, scratch marks from rubbing inside wrapping), we will ship the footwear back to the customer at the customer's expense. It's important that customers understand that we are unable to process any return request if the item is altered, scratched, marked, damaged or lost during transit. It's also important that the customer pay the additional $2.95 to insure their package for situations such as these. Australia Post will financially reimburse you the value of the insured goods should your return parcel become lost, stolen, damaged or destroyed when using their service.

Return Guidelines

Punk Rave Australia does not accept any delivery that does not have an authorised RMA (Return Merchandise Authorisation) number pre-assigned to the Return parcel.

All Punk Rave brand items and footwear must be returned to Punk Rave Australia (if instructed) in the same condition in which you received them. Same Condition means: the original Punk Rave packaging is still intact and undamaged, Punk Rave swing tags are attached to the item/s and the return items have not been worn, used, altered, marked, scuffed,or damaged ie: cigarette smoke, makeup, lipstick, perfume, wear & tear, etc... and you include a copy of the original Punk Rave Australia invoice. Please refer to our Minimum Return Standards above.

In the unlikely event that we receive a return Punk Rave brand item and the original Punk Rave swing tags have been cut, torn off, damaged, or lost, and/or the original Punk Rave protective bag has been damaged, cut, torn, or thrown away, we will deduct 20% from your instore credit refund to replace missing or damaged Punk Rave swing tags, and/or Punk Rave protective bag.

In the event that the return Punk Rave brand item itself is damaged, altered, or shows signs of use and/or wear and tear, we will return the Punk Rave brand item back to the customer at the customer's expense as we do not accept used items under our Minimum Return Standards Policy.

In the event that the return Footwear is damaged, altered, marked, scuffed or shows signs of previous use and/or wear and tear, we will return the footwear back to the customer at the customer's expense as we do not accept used items under our Minimum Return Standards Policy. When trying on shoes or boots, please tread on carpet only.

14 Day 100% Happiness Promise

Punk Rave Australia offers a conditional 14 Day 100% Happiness Promise on select Punk Rave brand items only.

If you are not completely satisfied with your Punk Rave brand item purchase, you may return your Punk Rave brand item to us for a full purchase invoice price instore credit. We only accept 14 Day 100% Happiness Promise Return Requests that are submitted through our website within 14 days of receipt of order. We do not accept 14 Day 100% Happiness Promise Return Requests after 14 days.

When submitting your 14 Day 100% Happiness Promise Return Request through our website, please select "Punk Rave Item - 14 Day Happiness Promise" as the reason for return. There is no re-stocking fee when returning your Punk Rave brand item under our 14 Day 100% Happiness Promise. You will be asked for a detailed reason as to why you wish to return your item. Please complete this area thoughtfully.

Please note: if you forget to provide a valid reason for requesting to return your Punk Rave brand item, this will delay your return request approval.

Our 14 Day 100% Happiness Promise does not include:

  • Clearance Items;
  • Discontinued Items;
  • Footwear;
  • Swimwear;
  • Kidswear;

Please use our dedicated Return's page - link located in the footer of our website or through your "My Account >> Manage Returns" page to send us your 100% Happiness Promise Return Request.

All Punk Rave Item - 14 Day 100% Happiness Promise Return Requests will be action in the following way:

  1. 14 Day 100% Happiness Promise Return Request submitted via our website within 14 days of receipt of order.
  2. Tell us why you want to return the item. If you deliberately ignore this section, or forget to answer this question, doing so may delay your return approval. Providing a valid reason as to why you wish to return your purchased Punk Rave brand item does not disapprove acceptance. Your input helps us better manage our stock levels and sale events.
  3. 14 Day 100% Happiness Promise Return Request approved and RMA allocated to customer.
  4. You must follow the instructions as outlined in your RMA email when posting your item to us.
  5. We notify you via email that we are in receipt of your return Punk Rave brand item.
  6. We review the item for salability. If the Punk Rave brand item meets our minimum standard return guidelines, we will approve the 14 Day 100% Happiness Promise Return Request.
  7. We will credit your Punk Rave Australia account with the full item invoice purchase price instore credit for you to spend however you wish on our website.

Instore credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, Pre-Order items and Drop-Ship items. Shipping charges are non-refundable. In all return cases, the Punk Rave brand item must meet our minimum return standards. Please read our Minimum Return Standards to ensure your Punk Rave brand item meets our return policy guidelines.

30 Day Change-Of-Mind Returns

Punk Rave Australia offers a No-Hassle 30 Day Change-Of-Mind Return option on select Punk Rave brand items only. If, during the first 30 days of receipt of order, you are not 100% happy with your Punk Rave brand item purchase, you may return the Punk Rave brand item to us under our 30 Day Change-Of-Mind Return Policy.

Please note: We only accept 30 Day Change-Of-Mind Return Requests that are submitted through our website within 30 days days of receipt of order. We do not accept 30 Day Change-Of-Mind Return Requests after 30 days.

When submitting your 30 Day Change-Of-Mind Return Request through our website, please select "Punk Rave Item - 30 Day Change-Of-Mind Return Request" as the reason for return. You are not required to provide a reason as to why you want to return your Punk Rave brand item as Change-Of-Mind is your reason.

Our Punk Rave Item - 30 Day Change-Of-Mind Return Request Policy does not include:

  • Clearance items;
  • Discontinued items;
  • Footwear;
  • Swimwear;
  • Kidswear;

Please use our dedicated Return's page - link located in the footer of our website or through your "My Account >> Manage Returns" page to send us a 30 Day Change-Of-Mind Return Request within 30 days of receipt of your order. When submitting a 30 Day Change-Of-Mind Return Request, please select "Punk Rave Item - 30 Day Change-Of-Mind Return Request" as the reason for returning your garment. When your 30 Day Change-Of-Mind Return Request has been approved, you will receive a detailed email with instructions on how to return your Punk Rave item.

All Punk Rave Item - 30 Day Change-Of-Mind Return Request will be actioned in the following way:

  1. 30 Day Change-Of-Mind return request submitted via our website within 30 days of receipt of order.
  2. You do not have to provide reason for return. Change-Of-Mind is the reason.
  3. 30 Day Change-Of-Mind return request approved and RMA allocated to customer.
  4. You must follow the instructions as outlined in your RMA email when posting your item to us.
  5. We notify you via email that we are in receipt of your returned Punk Rave brand item.
  6. We review the item for salability. If the Punk Rave brand item meets our minimum standard return guidelines, we will approve the 30 Day Change-Of-Mind return.
  7. We will credit your Punk Rave Australia account with a full item invoiced purchase price store credit for you to spend however you wish on our website.

For all Punk Rave Item - 30 Day Change-Of-Mind Return Request, we will deduct 20% Off your instore credit as a restocking fee. Instore credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, Pre-Orders and Drop-Ship orders. Shipping charges are non-refundable. In all cases, the return Punk Rave brand item must meet our minimum return standards. Please read our Minimum Return Standards to ensure your Punk Rave brand item meets our return policy guidelines.

Time Extension Returns

With the pandemic still affecting the world over, we now offer Time Extension Returns on select Punk Rave brand items only.

Our new Time Extension Return Requests are handled differently from our 14 Day 100% Happiness Policy and 30 Day Change-Of-Mind Returns. We understand that you may not be able to get to your nearest Post Office due to your country's lockdown stay-at-home policies. That's why we now offer Time Extension Return Requests on select Punk Rave brand items only.

To submit a request for Time Extension for your Punk Rave brand item, you must be able to show us genuine evidence that your country/state/district/region is in a Government lockdown directive. The whole purpose of extending our standard 30-Day Change-Of-Mind Return Policy is to provide additional time for our customers who are unable to step outside their homes due to their country's strict pandemic lockdown policies. If your country is under strict lockdown laws, we will allow you to return your item when your country's lockdown laws have been removed or eased.

Our Time Extension Return Requests does not include:

  • Clearance items;
  • Discontinued items;
  • Footwear;
  • Swimwear;
  • Kidswear;

Please use our dedicated Return's page - link located in the footer of our website or through your "My Account >> Manage Returns" page to send us a request for Time Extension Return Request on your Punk Rave item. We accept Time Extension Return Requests submitted through our website within 30 days of receipt of your order. After 30 days, we do not accept any return request.

When submitting a Time Extension Return Request, please select "Punk Rave Item - Time Extension Request" as the reason for returning your Punk Rave item. Once your Time Extension Return Request has been approved, you will receive a detailed email with instructions on how to return your item.

All Punk Rave Item - Time Extension Request will be actioned in the following way:

  1. Time Extension Return Request submitted via our website within 30 days of receipt of order.
  2. Provide via email the necessary website/documented evidence that shows your country/district/area is in lockdown and you are unable to step outside your home.
  3. Time Extension Return Request approved and RMA allocated to customer.
  4. You must follow the instructions as outlined in your RMA email when posting your item to us.
  5. We notify you via email that we are in receipt of your time extension return Punk Rave brand item.
  6. We review the item for salability. If the Punk Rave brand item meets our standard minimum return guidelines, we will approve the time extension return.
  7. We will credit your Punk Rave Australia account with a full item invoice purchase price instore credit for you to spend however you wish on our website.

Instore credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, Pre-Orders and Drop-Ship orders. Shipping charges are non-refundable. In all cases, the Time Extension Return Punk Rave brand item must meet our minimum return standards. Please read our Minimum Return Standards to ensure your Punk Rave brand item meets our return policy guidelines.

There is no restocking fee on any Punk Rave Item - Time Extension Request Items. Clearance Items, Discontinued Items and Footwear (unless expressly stated otherwise) are not included in offer.

Shop Now, Pay Later Returns

Customers may submit a 14 Day 100% Happiness Promise or 30 Day Change-Of-Mind Return Request on Punk Rave brand item/s that were purchased using ZipPay, LayBuy, Humm, Pay It Later or PayPal Credit providing such request is submitted to us via our website within the specified dateline outlined below.

We only accept 14 Day 100% Happiness Promise and 30 Day Change-Of-Mind Return Requests on Punk Rave brand items only.

  • 14 Day 100% Happiness Promise Return Request must be submitted within 14 days of receipt of order.
  • 30 Day Change-Of-Mind Return Request must be submitted within 30 days of receipt of order.

Please Note: We do not offer 14 Day 100% Happiness Promise Return Request and/or 30 Day Change-Of-Mind Return Request on:

  • Clearance items;
  • Discontinued items;
  • Footwear;
  • Swimwear
  • Kidswear;

Shop Now, Pay Later Return Requests as outlined above are actioned in same manner as any other return request detailed on this page:

  1. Submit your Return Request via our website and select either: Punk Rave Item - 14 Day 100% Happiness Promise or Punk Rave Item - 30 Day Change-Of-Mind Return Request.
  2. Submit your Return Request within the acceptable timeline as outlined above.
  3. If Punk Rave Item - 14 Day 100% Happiness Promise is selected, please provide a reason as to why you wish to return an item. If you forget to provide a reason, or you choose not to complete this section, this will delay your return approval. You do not need to submit a reason when requesting returns under our Punk Rave Item - 30-Day Change-Of-Mind policy because Change-Of-Mind is the reason.
  4. We will approve your return request and issue you a RMA number.
  5. Please follow the detailed instructions as set out your RMA email for return posting of item.
  6. We will notify you via email that we are in receipt of your returned Punk Rave brand item.
  7. We review the item for salability. If the Punk Rave brand item meets our standard return guidelines, we will approve the return request.
  8. We will credit your Punk Rave account with a full item invoice purchase price instore credit for you to spend however you wish on our website.

Instore credit can be used on regular price items, Sale Items, Clearance Items, Discontinued Items, Pre-Orders and Drop-Ship orders. Shipping charges are non-refundable. In all cases, Shop Now, Pay Later returned Punk Rave brand item/s must meet our minimum return standards. Please read our Minimum Return Standards to ensure your Punk Rave brand item meets our return policy guidelines.

There is no restocking fee when returning a Punk Rave brand item under our 14 Day 100% Happiness Promise. There is a standard 20% restocking fee with all Punk Rave Brand Item - 30 Day Change-Of-Mind Returns. This 20% restocking fee will be deducted from your instore credit account.

Size Exchange Requests

We understand that online shopping can be a bit of a nightmare sometimes, particularly when it comes to choosing the right garment size. Punk Rave Australia offers a No-Fuss Size Exchange program on all Punk Rave brand items, including Kidswear, that will take the frustration out of online shopping.

If the Punk Rave brand item you recently purchased is too small or too large, you can drop us a Size Exchange Return Request using our Returns link in the footer of our website or through your "My Account >> Manage Returns" page. Please be aware that while we are happy to provide a different size, the shipping cost associated with Size Exchange Requests is at the customer's expense. This includes all China based Punk Rave brand items that incur International Shipping cost.

Size exchange requests must be submitted through our website within 14 days receipt of order. We do not accept any return requests after 14 days. Size Exchange Requests fall under our Minimum Standards Return Policy. When requesting a size exchange, you cannot ask for a different item. Size exchange must match the invoiced item but in a different size from what you originally purchased. Should we not have the size available in our Australian based warehouse and/or the Punk Rave brand item is out of stock overseas, we will refund the full item invoice price back to your original payment method. Shipping costs and return shipping costs are non-refundable even if the size exchange item is out-of-stock in your next size.  

Our Punk Rave Item - Size Exchange Request program does not include:

  • Clearance items;
  • Discontinued items;
  • Footwear;
  • Swimwear

Clearance & Discontinued Items - Punk Rave Brand Items

All clearance and discontinued items are final.

We do not offer 14 Day 100% Happiness Promise, 30 Day Change-Of-Mind Returns, Size Exchange, Time Extension Return Requests, Item Refunds, Instore Credit or Monetary Refunds on any Clearance or Discontinued item. Please read the allocated size chart for each item before purchase. Size charts can be found on the individual product page under the main product image. Size charts are provided as an additional product image.

If you have doubts about size and fit, please contact us and we will help you. If the Clearance or Discontinued item has a genuine manufacturer fault, we will allocate a RMA number so we can resolve this issue fast. Please contact us as soon as you can should you discover a manufacturing flaw with your purchased item.

Free Domestic or International Shipping is not offered on Clearance or Discontinued items. The markdown for Clearance & Discontinued items are below cost price and therefore we cannot offer free shipping as well. Please kindly understand. Please read our shipping information page for more information.

Drop Shipping Services - China Based - Punk Rave Items

Punk Rave Australia provides direct to customer's doorstep Punk Rave brand items from Punk Rave Co. Ltd. warehouse (manufacturer) in China. We offer Free International Shipping from China to any destination in the world on any China based item valued over $150AUD.

Punk Rave Brand Items

  • Free International Shipping on all Punk Rave brand items shipped from China if item price is greater than A$150.00.
  • Flat Rate A$35 Shipping fee on all Punk Rave brand items shipped from China if item price is less than A$150.00
  • 14 Day 100% Happiness Promise accepted (Swimwear & Kidswear not included).
  • 30 Day Change-Of-Mind Return Requests accepted (Swimwear & Kidswear not included).
  • Size Exchange accepted (Swimwear not included).
  • Time Extension Returns accepted (Swimwear & Kidswear not included).

Customers are required to pay the International Shipping cost to have their Punk Rave Size Exchange brand item shipped to their nominated shipping address. The Size Exchange Shipping cost will be issued to the customer as a manual PayPal Invoice. This will be in US Currency.

Please Note: Your size exchange item will be not shipped until the manual PayPal Invoice is paid in full, and funds marked as cleared in our account.

Punk Rave Australia is not liable for any International duties, taxes, fees, tariffs or import charges associated with International Drop-Shipping Orders and/or Size Exchange requests. Please kindly understand our terms before purchasing a China Based drop-ship item. International Shipping Charges are non-refundable. In all cases, all return Punk Rave brand item/s must meet our minimum return standards. Please read our Minimum Return Standards to ensure your item meets our return policy guidelines.

Drop Shipping Services - China Based - Alternative Footwear

Punk Rave Australia provides direct to customer's doorstep drop-shipping services from alternative designer footwear manufacturers in China. We offer Free International Shipping from China to any destination in the world on shoes and boots valued over A$150AUD. For footwear priced less than A$150, a flat rate shipping fee of A$35 applies.

All Footwear Sales Are Final.

We do not offer size exchange or change-of-mind returns on our footwear. If your footwear has a genuine manufacturer's fault, please contact us as soon as possible so we can assist you with appropriate consumer remedies.

Finding The Right Size Shoe

It's important that you always measure both feet using paper, pencil and a straight edge ruler before purchasing shoes or boots online as footwear size charts differ from manufacturer to manufacturer. Our footwear size charts are displayed in centimeters to help remove the potential 'wrong size' purchase issues.

When measuring both feet, remember that you are measuring the insole length, and not the actual outer shoe length. If your feet measure 24cms from big toe to heel, then you are insole size: 24cms. If you have wide feet or high arches, we suggest you go up a size to accommodate for this. If you are regular online shoe shopper, and you already know your EU Size, then all you should do is double check the EU size matches the centimeter reference guide before purchase.

We offer:

  • Free International Shipping on all Footwear if item price is greater than A$150.00.
  • Flat Rate Shipping A$35 applies to Footwear Purchases less than A$150.

We do not accept:

  • 14 Day Happiness Promise Returns;
  • 30 Day Change-Of-Mind Returns.
  • Size Exchange Returns.
  • Time Extension Returns.

Manufacturing flaws are always actioned. Please contact us upon receipt of your footwear purchase if you find a genuine manufacturing flaw/fault. Kindly accept our Footwear Non-Return & Non-Exchange Policy before purchasing.

Footwear Clearance & Discontinued Items

All Clearance & Discontinued Footwear Sales Are Final.

We do not offer 14 Day 100% Happiness Promise, 30 Day Change-Of-Mind Returns, Size Exchange, Time Extension Return Requests, Footwear - 14 Day Change-Of-Mind Returns, Footwear - Size Exchange Returns, Refunds, Instore Credit or Monetary Refunds on any Clearance or Discontinued Footwear. Please read the allocated size chart for each item before purchase. Size charts can be found on the individual product page under the main product image. Size charts are provided as an additional product image.

If you have doubts about the size and fit, please contact us and we will help you. If the Clearance footwear item has a manufacturing fault, we will allocate a RMA number so we can resolve this issue fast. Please contact us should you discover a genuine manufacturing flaw with your purchased footwear.

Free Domestic & International Shipping is not offered on Clearance or Discontinued Footwear. The markdown for Clearance & Discontinued Footwear is below cost price and therefore we cannot offer free shipping as well. Please read our shipping information page for more information. Kindly accept our Clearance & Discontinued Footwear Non-Return Policy and Footwear No-Size Exchange Policy before purchase.

Custom Hand-Made Footwear

Some of our footwear manufacturers create custom hand-made shoes, heels and boots. In some instances, and due to the human hand-made process involved, some footwear designs may not be identical from a visual design viewpoint. This is completely normal. Some of our heavily beaded footwear may not exactly mirror each other. This is also normal. It is also an endorsement that the shoes are custom made. In these instances, the final aesthetic design is not a manufacturing flaw. It is simply the custom design of the shoe/boot.

Manufactured Faulty Goods

Should you discover a manufacturing fault with your purchased Punk Rave brand item and/or footwear, please contact us via our dedicated Return's page - link located in the footer of our website or through your "My Accounts >> Manage Returns" page so we can discuss with you best course of action. Punk Rave Australia will not accept any item return without an authorised RMA number. When contacting us its important that you provide detailed information regarding the manufacturing flaw so we can assist you quickly. Please include photos of the fault so we can see what you see.

Punk Rave Australia will process a manufacturing fault request strictly on an case by case basis. We will:

  1. Allocate a unique RMA Number for the return of the faulty item. Punk Rave Australia will not accept receipt of merchandise without an authorised RMA Number and proof of purchase (scanned & printed copy of invoice).
  2. You will need to send the faulty item, plus a copy of your Punk Rave Australia Invoice, plus a copy of your shipping charge receipt together in the one package to Punk Rave Australia within 7 days of RMA allocation for visual inspection.
  3. A copy of the shipping receipt is required to obtain a full shipping cost refund. We cannot refund shipping costs if we do not have proof of shipping purchase. Punk Rave Australia is not responsible for any import duties, import charges or import taxes associated with the return of any item.
  4. We cannot approve a refund for any faulty manufactured item without sighting the fault in person. Photographs help us confirm the flaw/fault but they are not sufficient when determining course of action.
  5. Should your item have a genuine manufacturing fault, we ask that you return the item to us in the same condition as you received it so that we can return the item to the manufacturer for inspection.
  6. We cannot approve a refund for any faulty manufactured item without a copy of your original Punk Rave Australia invoice. We do not assist with replacement or refunds for any Punk Rave item or footwear not purchased strictly through Punk Rave Australia. We recommend that you contact the store in which you purchased your item for assistance.

How To Return Punk Rave Brand Items

  1. The customer must contact us to express intent to return a Punk Rave brand item via our dedicated Returns page - link is located in the footer of our website or through your "My Account >> Manage Returns" page.
  2. A RMA number is issued to the customer. It is the responsibility of the customer to ensure the RMA number is placed on the outside of the shipping package in a highly visible position. Punk Rave Australia does not accept any returns without an authorised RMA number visible on the package.
  3. The item is shipped to us at the customer's expense. Punk Rave Australia does not refund shipping costs incurred by the customer at time of purchase or when returning an item under 14 Day 100% Happiness Promise Return, 30 Day Change-Of-Mind Return, Size Exchange Request or Time Extension Returns.
  4. The returned item is sent to us in the same condition as you received it with the original Punk Rave swing tags still attached to garment/accessory, the original Punk Rave dust bag free of damage, and the Punk Rave item is unused, unwashed and free from wear, tear or damage.
  5. Punk Rave Australia will issue an instore credit to the value of your purchased invoice price item within 3 business days of receipt of your return.
  6. Please include a photocopy of your Punk Rave Australia invoice with your return item. We cannot accept a return request without evidence of purchase.
  7. In the event we receive a return item under our 14 Day 100% Happiness Policy and/or 30 Day Change Of Mind Request and/or Size Exchange and/or Time Extension Return that does not meet our Minimum Standards Returns (ie: no proof of purchase, no allocated RMA, and/or signs of obvious wear and tear), we will contact the customer via email and/or telephone to discuss our reasons for refusing the return. We will organise acceptable shipping carrier/services for the return of the item at the customer's expense.
  8. Please Note: We do not offer 14 Day 100% Happiness Promise, 30 Day Change-Of-Mind Returns, Size Exchange Requests, Time Extension Requests, Instore Credit, Monetary Refund/s on Clearance Items, Discontinued items or Footwear. Please understand our policy before purchase.
  9. Please Also Note: Punk Rave Australia retains the right to refuse all 14 Day 100% Happiness Returns, 30 Day Change-Of-Mind Return Request, Size Exchange Request & Time Extension Return Requests on a case by case basis.

Chargebacks

Customers have no reason whatsoever to file a Chargeback against us. We offer a 14 Day 100% Happiness Promise, 30 Day Change-Of-Mind Returns, No Fuss Size Exchange, Extended Time Returns, 14 Day Change-Of-Mind Footwear Returns, Footwear Size Exchange, Manufacturing Flaw/Fault Replacement Returns and/or Refunds to assist our online customers. We also respond to all customer email/messages within 24-48hours depending on when we receive such communication. With so many return options available to our online customers, and an active support desk that responds with a human voice, filing a Chargeback against us without communicating with us your intent to do so is not only disrespectful but it shows a distinct lack of moral character and we will actioned this with priority.

Under Australian Consumer Law, any customer who files a Chargeback against us through their bank must be aware of their legal responsibilities to Punk Rave Australia, and with regard to the items they have in their possession at the time of submitting the chargeback.

When a Chargeback has been filed, the customer:

  • is no longer the legal owner of the items under dispute;
  • is legally responsible for the safe care storage of disputed items unless an agreement has been reached between the merchant (Punk Rave Australia) and the customer (you) on the method of return of disputed items;
  • is legally required to not use, wear, alter, damage, or destroy the items under dispute;
  • is legally required to not remove swing tags from garments and/or destroy, damage or throw away Punk Rave dust bags and/or any retail branding/packaging;

If the customer fails to respond to our emails within 24-48hours after a chargeback result has been reached, and/or fails to provide photographic evidence that the chargeback items have been shipped back to us via Australia Post within 48-hours of judgement, we will report this unlawful action to the Police and lodge a) Theft By Fraud and b) Theft By Deception Events. Following this, the customer will be banned from our website for life.

Your Consumer Rights Under Australian Law

It's important that as a consumer you are aware of your rights under Australian Law. For further reading, please visit: Consumer Rights and Guarantees

  1. Should you receive a manufactured faulty garment, you have two options available to you. You can;
    • Receive a Full Refund to the value of the faulty item, plus original shipping cost, plus return shipping costs (when you send the faulty item back to us) inclusive of postage packaging;
    • You may request a replacement item to be sent out to you. Should you request a replacement item instead of a full refund, you will be required to still send us the faulty item, and in return, we will send out an identical replacement garment (same style number, colour and size) and provide you with a refund of the return shipping costs as matched by your shipping receipt.
  2. Please Note: If a replacement item is not available, Punk Rave Australia will provide a full purchase invoice price item refund plus original shipping cost, plus return shipping cost via your method of payment.
  3. Requesting a Change Of Mind return does not grant you free return shipping. Change-Of-Mind Return Requests are shipped to Punk Rave Australia at the customer's expense. All import fees, duties, charges, taxes and tariffs associated with a return is at the customer's expense. Punk Rave Australia is not financially responsible or liable for any customs duties and taxes or tariffs.
  4. Falsifying consumer statements to your bank for the purpose of receiving reward/compensation will be reported to Police for immediate action.

All Return Items shipped to Punk Rave Australia are the responsibility of the customer. Punk Rave Australia cannot be held accountable or liable if the item goes 'missing in the mail' or 'lost in transit'. It's important that the customer use tracking facilities and insurance when returning item to us. Punk Rave Australia is not liable for any custom duties, fees, charges or taxes in association with return items.

Pricing

Punk Rave Australia offers two currencies for our customers in the form of: Australian dollars (AUD) & US dollars (USD). Australian customers will be shown Australia Pricing only. You cannot change currencies even out of curiosity. All International customers will be shown US Dollar pricing.

Our prices are subject to change without notice. For International customers, there may be duties and taxes owing when purchasing from our store. You will be responsible for these additional charges upon delivery and they are not included in your order total. Punk Rave Australia cannot provide an estimation of duties and/or taxes as such duties and/or taxes differ from country to country. If you are concerned about the duties and taxes, please contact your government custom's authority to confirm prior to purchase.

Payment

We accept the following payment methods:

  • Credit/Debit Card Payment via PayPal
  • PayPal Account
  • Internet Banking & Telegraphic Transfer (contact us if you want this method)
  • Over the counter payment at your preferred banking institute
  • ZipPay (Shop Now, Pay Later) option*
  • LayBuy (Shop Now, Pay Later) option*
  • Humm (Shop Now, Pay Later) option*
  • Pay It Later (Shop Now, Pay Later) option*
  • PayPal Credit (Shop Now, Pay Later) option*

ZipPay, Humm, Pay It Later is only available to Australian Customers only. LayBuy is available to Australian, New Zealand and UK residents only. PayPal Credit is available to US Customers only. 

Please be aware that all accounting procedures (acceptance, rejections) of ZipPay, LayBuy, Humm, Pay It Later and PayPal Credit is the respective financial institution's sole discretion. Punk Rave Australia does not have any authority or persuasion with any Shop Now, Pay Later solution. For payments using Credit/Debit cards, we do not store Credit/Debit card information on our website or servers. All Credit/Debit card purchases are handled through PayPal's secured payment gateway portal. All payments are (AUD) Australian Dollars for our Australian customers and US Dollars (USD) for International customers.

Cancellation of Order

We cannot cancel an online order that has been sent to our warehouse for dispatch. This usually takes place within 30-60 minutes of customer online purchase.

In the event that you wish to cancel your order for items shipped directly from China, we will accept the request for cancellation providing we receive your email request within 1 hour of order payment. Any request for drop-ship order cancellation received after this time will be refused. Once your order has been forwarded to China's International Exporter, we are unable to cancel the order. Please kindly understand.

Shipping

Please read our shipping information for comprehensive shipping & carrier solutions.

Delivery

The delivery times provided by Punk Rave Australia are estimates only. Punk Rave Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is available. All reasonable attempts to notify you will be made using the details you provide. Please ensure you enter the correct email, delivery address and contact phone number. Punk Rave Australia cannot be held responsible for incorrectly entered account details.

For domestic orders, we use Australia Post Services. Australia Post offers SMS or email notifications with their services. When you consent to use Australia Post's SMS or email notifications, you consent to provide personal information for the direct purpose of delivering your order/s.

For China Based Drop-Shipping Orders, we use DHL or EMS (Express Mail Service) or ePacket or ePost depending on your Country destination, and if your address is considered 'remote' or 'rural' by China's International Freight Forwarder. Tracking is available as standard for all Australia Post services except for Air Economy. By accepting these terms and conditions you consent to your personal contact information (SMS or email) being released to Punk Rave Co. Ltd., (China), Footwear Manufacturers, Australia Post, DHL, EMS & UPS (if applicable), China Post for the purpose of providing you with notifications pertaining to the progress of your order(s). This service is offered for the benefit of the customer and can be stopped at any time.

Please read our shipping information for comprehensive shipping, delivery & carrier solutions.

International Customs Duties & Charges

Some International orders may incur customs or import duty charges. Punk Rave Australia does not have any control over these charges nor are we able to advise what they will be, as it is based on the regulations & compliance of your country. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Punk Rave Australia is not liable for any duties, custom fees or taxes pertaining to importing or exporting International orders.

Intellectual Property

The Site contains copyrighted material and other information proprietary to Punk Rave Australia, its licensees and licencors, and other third parties.

Except as otherwise permitted by law, you may not copy, modify, publish, download, distribute or otherwise exploit any content (including, but not limited to, text, logos, trademarks, trade names, service marks, images, graphics, photographs, video recordings, music, media, or software) on the Site (collectively, the “Content”) without the express written consent of Punk Rave Australia and any other relevant rights owner, except that you may download Content for your personal non-commercial use only, so long as you keep intact all of the copyright and other proprietary notices.

The Site as a whole, and the arrangement of Content thereon, is copyrighted and owned by Punk Rave Australia, and we reserve all rights not expressly granted here-under.

Under no circumstances are our stock inventory images, size charts and product description content allowed to be used and/or copied and/or downloaded and/or displayed and/or associated with: other retail alternative websites, eBay or mass 'group' selling forums or websites such as Etsy, Amazon, etc. Those found to be exploiting our Terms will be contacted immediately and a 'stop release' request will be issued. Failure to stop and desist from using our Copyright Protected Content inclusive of all product images and adverting graphics without written authorisation from Punk Rave Australia will escalate to legal channels.

Under no circumstances do we allow hot-linking of our product images, professional photography, and content on our website. Those found to be hot-linking our copyright protected images, material and content will be prosecuted to the full extent of Australian Law.

Fair Use

It is a violation of the law to place an order under a false intent to purchase, a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

The product information contained on this Site is provided by Punk Rave Australia in good faith. The information is believed to be accurate and current at the date the product information was placed on this Site.

Punk Rave Australia does not guarantee that your access to the network or the server which stores and delivers our website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Punk Rave Australia will not be held liable as a result of any error, virus or harmful component.

Neither Punk Rave Australia or employees of Punk Rave Australia make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Site, and by accessing this Site you agree that neither Punk Rave Australia nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Site. In ordering products from this Site, you accept all responsibility for selecting a product that is suitable for your purposes.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our supplier, Punk Rave Australia shall have the right to refuse or cancel any order/s placed for products listed at the incorrect price. Punk Rave Australia shall have the right to refuse or cancel any such order/s whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Punk Rave Australia shall immediately issue a credit to your credit card in the amount of the charge through the same channels in which you purchased.

Return Merchandise Information

Postal Address:
Punk Rave Australia
Att: Returns Dept.
PO Box 124
Calliope QLD 4680
Australia

Email Address: returns @ punkrave.com.au

Online Trade Hours: 24 hours / 365 days a year.
Online Chat Support: Wednesday, Thursday, Friday only.
Dispatch of Orders: Monday to Friday After 2:00pm, excluding Public Holidays, Saturday & Sunday.
Same Day Dispatch: Orders must be received before 2pm for same day dispatch.