We ship world-wide. All orders are shipped using Australia Post Pre-Paid satchels (domestic) or Australia Post Air Freight (International) unless expressly stated otherwise.
- Orders placed Monday to Friday, before 2:00pm will be processed and shipped the same day.
- Orders placed on Friday before 2:00pm will be shipped the same day assuming Friday is not a Public Holiday.
- Orders placed on Friday after 2:00pm (Public Holiday nor not) will be processed first thing Monday morning and shipped that day.
- Orders placed on Saturday or Sunday will be processed first thing Monday morning and shipped same day.
- Orders placed on a Public Holiday will be processed on the next non-Public Holiday business day and shipped same day.
Australia Post Domestic Orders
Insurance & Signature On Delivery
We now ship all domestic orders with Insurance & Signature On Delivery. The cost of adding Insurance & Signature On Delivery to our current shipping fees is minor in comparison to not receiving your order, and/or not receiving full $$dollar compensation should your order go missing. Australia Post does not compensate consumers (you) to the value of purchased goods (full retail cost + shipping) unless the consumer (you) has insurance.
- If your order is greater than $90AUD, Insurance & Signature On Delivery is included in your Free Delivery.
- If your order is less than $90AUD, the cost of adding Signature On Delivery is only $2.95AUD. Extra Cover is already offered Free Of Charge when using Australia Post's Pre-Paid Satchels.
Signature On Delivery
If you know in advance that are not able to collect your order from Australia Post during their opening/closing times (because you work, or you're going away on holiday or its your turn for child care duties), we strongly recommend that you make arrangements with someone you trust, like a family member or close friend who can collect your order on your behalf or you provide your work address as the shipping address during checkout.
How Do I Organise A Close Friend Or Family Member To Collect My Order On My Behalf?
To allow a family member or close friend to collect your order from your local Australia Post Office on your behalf, you will need to nominate them as the authorised person to collect your order. To do this, you will need to create a new Shipping Address Entry in your My Account >> Address Book and display the information as noted below.
EXAMPLE (Authorised Person To Collect Your Order On Your Behalf)
|YOUR FULL NAME:||Claire Wilson (that is you)|
|AUTHORISED PERSON'S FULL NAME:||C/O Lila Madison (your nominated close friend or family member's full name)|
|YOUR SHIPPING ADDRESS:||101 Somewhere Street (your real postal address) |
SYDNEY NSW 2001
|YOUR TELEPHONE:||61+417 123 456 (your real telephone number for SMS order updates & AusPost tracking updates)|
|YOUR EMAIL:||firstname.lastname@example.org (your real email address for order updates & AusPost Tracking updates |
If you select your Authorised Person's Address during checkout, your order will be delivered to your local Australia Post Office. The Australia Post delivery person will leave a "Signature On Delivery" Card in your mail box or PO BOX for your authorised person to give Australia Post at the time of pickup. Photo ID is required.
We sincerely apologise in advance if this new shipping method is inconvenient to you or your family. We want our customers to receive their orders in a timely fashion. By adding Insurance & Signature On Delivery we are protecting your consumer rights to retail $dollar value compensation in the event your order is stolen or goes missing.
Standard Post Pre-Paid Satchel Prices (ex GST) with Insurance & Signature On Delivery
Express Post Pre-Paid Satchel Prices (ex GST) with Insurance & Signature On Delivery
Australia Post - Estimated Delivery Times
We provide estimated delivery times on all our product pages. Our estimated delivery times are based on major metropolitan areas and should only be used as a guide only. Due to the current world COVID-19 pandemic, all shipping carrier services are struggling to meet their standard shipping deadlines. Please consider this before you purchase.
For domestic deliveries, we suggest 2 - 5 days for Australian based stock delivered within a major city. We use Australia Post pre-paid satchels as they have tracking facilities and Extra Cover included as standard. If you reside outside a major metropolitan area, the delivery times may take longer to reach you, and twice as long if there are snap border closures. For customers who reside outside a major metropolitan area you can reasonably expect to receive your order within 10 business days or less.
For China based Punk Rave brand items shipped to Australian customers, delivery times vary depending on where you reside. If your address is considered metro city, then you can reasonably expect to receive your order within 5 - 9 business days via DHL International from our confirmed dispatch date. If you reside outside a major metro area, you can reasonably expect to receive your order within 12 - 18 business days via EMS (Express Mail Service).
Confirmed Dispatch Dates
Confirmed Dispatch Dates are the actual date your order was physically placed on an out-bound flight. While we state shipout times on every product page, shipout times are different from confirmed dispatch dates. When calculating total shipping time, you will need to include the following:
Purchase & pay for order + 24 - 48hrs shipout time (processing time) + hand over to freight forwarder + dispatch date (physically placing your order on an out-bound flight) + estimated transit time (ex: 5 - 9 business days) + your Country's Customs clearance time (ex: 2 - 3 days) + hand off to your Country's shipping logistics/network shipping time + time it takes to reach your mail box or front door. As you can see, there is many steps in shipping your order. Please consider this when determining datelines for upcoming special event parties.
For International customers, suggested transit times should be within 10 - 20 business days depending on what item you purchased, and where you reside. Australian based stock we dispatch using Australia Post International Air Freight. Your order should be received at your Country's Customs Dept. within 36 - 48hours from confirmed dispatch date. From your Country's Customs Dept. to your front door and/or mail box may take between 5 - 12 business days depending on your local delivery service network and/or postal carriers.
- For China based Punk Rave brand items, we use DHL International and EMS (Express Mail Service) shipping services.
- For China based Footwear, we use eParcel for all countries.
For DHL International orders, your order should be received at your Country's Customs Dept. within 48hrs from confirmed out-bound dispatch date. The time it takes to deliver your order from your Country's Customs Dept. to your front door or mail box may take up to 10-15 business days depending on where you reside, and how your local shipping carrier network delivers parcels. Deliveries are not generally made over the weekend or public holidays.
For EMS (Express Mail Service), your order should be received by your Country's Customs Dept. within 5 business days from confirmed out-bound dispatch date. The time it takes to deliver your order from your Country's Customs Dept. to your front door or mail box may take up to 10 - 15 business days depending on where you reside and your local post services. Deliveries are not generally made over the weekend or public holidays.
For eParcel, dispatch from China is approximately 1-5 business days, depending on the footwear manufacturer. Some manufacturers dispatch orders in 48hrs or less. Other manufacturers take up to 5 business days to dispatch orders. The time it takes to deliver your order to your front door or mail box may take up to 15 - 20 business days from confirmed out-bound dispatch date. If you have not received your order within 20 business days from confirmed dispatch date, please contact us so we can assist you in tracking your order.
Shipping Carriers and Solutions
We use Australia Post domestically and Internationally for stock items dispatched from our Australia warehouse. We use DHL International, EMS for remote/rural areas for China based Punk Rave brand items, and eParcel for our Footwear. All shipping solutions provide tracking services as standard, with optional paid addons such as: insurance and signature on delivery. In some instances tracking services are not covered for some countries, or tracking services are available up until your item enters your Country through customs. From that point onward, tracking services may or may not be available.
Domestic Free Shipping
We offer Free Domestic Shipping on orders over AU$90. All domestic shipments have tracking services as standard. Signature On Delivery and Extra Cover (Insurance) is included Free Of Charge. You'll be required to show Photo ID to pick up your order from Australia Post Office.
Clearance Items, Discontinued Items
We do not offer free shipping for Clearance or Discontinued Items. If you have a mixed order that includes both Clearance/Discontinued items and Australian based stock items, the value of the Clearance/Discontinued item/s will not be tallied into your order for free shipping. We would love to provide free International shipping on every order, but it is not feasible to do so.
Due to the price increase of International Shipping, we had no choice but to increase our Flat Rate Shipping cost to: A$35 for all drop-ship orders from China that are less than A$150. We provide free International Shipping on all drop-ship orders over A$150.
Missed Shipments From China - DHL
All shipments coming from China are delivered via DHL Express or EMS for Punk Rave brand items & Australia Post, and ePacket for all footwear. In the event that you are not home for the receipt of your order, DHL will leave a card requesting that you make contact so a re-delivery can be made. If you cannot make contact with DHL Express or you do not find a card on your doorstep, its imperative that you regularly check your order via the tracking link we provide.
DHL Express will attempt delivery once. If they are unable to deliver your order, they will provide a re-schedule delivery card. If the customer does not contact DHL to reschedule a 2nd delivery date, DHL Express will return the order back to China as a non-delivered item. Should this occur, the customer is responsible for ALL IMPORT FEES associated with the return order to China AND all new International shipping fees associated with shipping your order from China again.
We cannot emphasis this enough: the Import Duties to China and new International Shipping costs to your residential address will be expensive. It is the customers responsibility to track their order and keep up to date on carrier delivery attempts so their order is not automatically returned to China.
Australia Post offers tracking for some International services. Rule of thumb: while Australia Post can track your order inside your destination country it is far better to use your local postal authority to track your item locally. For example, Australia Post can track our US Customer's order from Australia to America, and then USPS (United States Postal Service) would take over once the package has been cleared through customs. Our US based customer would use USPS website to track her order locally. She can do this with the original tracking number issued by us when we dispatched her order. It's important that all International customers source their local postal authority websites for tracking their orders locally.
International Courier offers delivery in 1-2 business days between major metro areas. If you reside outside a major city, delivery will take slightly longer. Full tracking services including email notifications. Extra Cover (Insurance) for loss or damage during transit is available as a paid addon. International Courier prices start from $68.74 ex GST.
International Express offers 2 - 4 business days delivery to major metro areas. If you live outside a major city, delivery will take slightly longer. Tracking notifications are delivered via email. Signature on Delivery and Extra Cover (Insurance) for loss or damage during transit is available as a paid addon. Prices start at $28.74 ex. GST.
International Standard offers trackable, non-urgent parcel delivery. Shipping is usually 6+ business days depending on where you reside. Tracking services are sent to your email address. Optional paid addons like Extra Cover (Insurance) for loss or damage during transit, Signature on Delivery is available. Prices start at $19.73 ex GST.
International Economy Air is a great alternative when shipping costs matters more than delivery times. Economy delivers in about 10+ business days. Optional paid addons like Extra Cover (Insurance) for loss or damage during transit and Signature on Delivery is available. Please note that Tracking Services is not available when using International Economy Services. Prices start at $11.86 ex GST.
International Economy Sea is ideal for non-urgent parcel delivery to selected countries. Delivery can take up to 3 months depending on where you reside. Optional paid extras like Extra Cover for damage or loss during transit, Signature on Delivery is available. Tracking Services is not available when using Sea Mail. Prices start at $37.63 ex GST.
International Transit Times
When your order arrives in your Country via International Delivery, it takes about 48hrs for local Customs Officers to clear your order then onforward your items to your local Postal Delivery Authority. Depending on where you reside, and how fast your Country's on-forwarder delivers items through their system may take up to 7 days to reach your local Post Office or home address. Generally deliveries should reach your local Post Office or home address within 7 - 10 business days.
To assist our customers world-wide, please review the below information to determine which shipping method best suits your budget and your needs. Once we have picked and packed your order we cannot change the delivery service.
Each Country is defined by Zones. Please review the table below to determine your Country's delivery zone. If you're not sure where your Country resides in the table below, please use Australia Post's International Zone Table Guide. Select your Country using the alphabetical list A - M or N - Z.
|ZONE 1||NEW ZEALAND|
|ZONE 3||REST of ASIA*|
|ZONE 4||USA & CANADA|
|ZONE 5||PACIFIC ISLANDS*|
|ZONE 6||UK & IRELAND|
|ZONE 7||EUROPE 1*|
|ZONE 8||EUROPE 2*|
|ZONE 9||REST of the WORLD|
We've had confirmation from our UK & US customers that using Standard Parcel Post they received their order within or before the 7 business days timeline threshold. If you have not received your order within 20 business days (excluding: acts of nature, strikes, public holidays and weekends) please contact us and we will do our very best to assist you in locating your order. Please understand that Punk Rave Australia is not responsible or liable for any order that is damaged or goes missing during transit. We encourage all our International customers to take advantage of the Extra Cover (insurance) option during checkout when using Australia Post. If you are having problems trying to locate your order, please use Australia Post's tracking tool . Should your item go missing, please use Australia Post's missing items page for quick assistance. If your order is lost and/or damaged during transit, please contact Australia Post directly to lodge a claim .
Punk Rave Australia is not responsible or liable for any delivery that fails to meet the estimated shipping timelines set by any individual shipping carrier. All shipping times are estimates only and should only be used as a guide. Due to the current world COVID-19 pandemic, and snap border closures, estimated delivery times may take longer to reach your mail box. Punk Rave Australia is not responsible or liable if your order does not reach you on a specified date as all shipping carrier timelines are outside our control.
Last Updated: 11th June 2021