Return Info
Punk Rave - 14 Day 100% Happiness Promise Guarantee
Punk Rave Australia offers a 14-Day 100% Happiness Promise Return Guarantee on Punk Rave brand items only. If, during the first 14 days receipt of your order, you are not 100% happy with your Punk Rave brand item purchase, you may return the item to us and receive an instore credit. Shipping costs are non-refundable.
International customers are responsible for return shipping costs. All customs duties, taxes, charges, fees and/or tariffs are the sole responsibility of the customer. Punk Rave Australia does not pay customs duties, fees, taxes, charges and/or tariffs on any return package. Before you lodge a return request, please read our Terms & Conditions ↗ as this outlines our Return Policy in detail.
We do not accept:
- Swimwear Return Requests.
- Kids Wear Return Requests (size exchange only).
- Footwear Return Requests
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - On Sale Items
Domestic Customers
We accept:
- 14 Day 100% Happiness Promise Return Requests.
- Size Exchange Requests (if stock available).
Please Note: If the new preferred size option is out-of-stock then we are unable to approve the size exchange request. You may return your purchase under our 14 Day Happiness Promise Return policy provided the return request is within the first 14 days of receipt of order.
We do not accept:
- Swimwear Return Requests.
- Kids Wear Return Requests (size exchange only).
- 30 Day Change-Of-Mind Return Requests.
- Time Extension Return Requests.
- Cash Refund Return Requests.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
International Customers
We accept:
- Size Exchange Requests only.
Please Note: If the new preferred size option is out-of-stock then we are unable to accept the size exchange request and the size exchange request will be cancelled and closed.
We do not accept:
- Swimwear Return Requests.
- Kids Wear Return Requests (size exchange only).
- 14 Day 100% Happiness Promise Return Requests.
- 30 Day Change-Of-Mind Return Requests.
- Time Extension Return Requests.
- Cash Refund Return Requests.
Punk Rave - Clearance Items
All Clearance Sales Are Final.
- We do not accept 14 Day 100% Happiness Promise Return Requests.
- We do not accept 30 Day Change-Of-Mind Return Requests.
- We do not accept Size Exchange Requests.
- We do not accept Swimwear Return Requests.
- We do not accept Kids Wear Return Requests.
- We do not accept Time Extension Return Requests.
- We do not accept Cash Refund Return Requests.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - Ships From China (Adult Sizing)
We accept:
- 14 Day 100% Happiness Promise Return Requests.
- 30 Day Change-Of-Mind Return Requests.
- Size Exchange Requests.
Please Note: If the new preferred size option is out-of-stock then we are unable to approve the size exchange request. You may still return your purchase under our 14 Day Happiness Promise policy or our 30 Day Change-Of-Mind Return policy.
We do not accept:
- Swimwear Return Requests.
- Kids Wear Return Requests (size exchange only).
- Time Extension Return Requests.
- Cash Refund Return Requests.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave - Ships From China (Kids Wear)
We accept:
- Size Exchange Return Requests only.
Please Note: If the new preferred size option is out-of-stock then we are unable to approve the size exchange request.
We do not accept:
- 14 Day 100% Happiness Promise Return Requests.
- 30 Day Change-Of-Mind Return Requests.
- Time Extension Return Requests.
- Cash Refund Return Requests.
- Store Credit Return Requests.
This does not affect your Consumer Rights & Guarantees under Australian Consumer Law. If you find a genuine manufacturing flaw, please contact us.
Punk Rave Size Charts
Please read our Size Chart Changes for important information about how our size charts work. Easy access link is in the footer under Size Chart. Punk Rave brand items (where relevant) have new updated body size charts for ease of selecting your correct size. Punk Rave size charts are found under the large, main product image in the little thumbnails on the individual product page. Our size charts are always the last thumbnail when scrolling or swiping left. Click the thumbnail and a full resolution size chart will display for ease of selecting your correct size. Size Charts display actual body size measurements in centimetres (CMs).
